Utility Billing FAQ
What do water, sewer and stormwater rates fund?
Utility rates fund the essential infrastructure and operations required to maintain the water distribution, wastewater treatment, and storm water systems. The City provides high quality, safe drinking water to our utility customers, ensures safe wastewater treatment and re-use, and maintains drainage infrastructure that helps to prevent flooding.
Why are utility rate adjustments necessary?
An adjustment to water, sewer, and stormwater rates are necessary to cover the cost of operation and maintenance for the City of Yelm’s water infrastructure. Water rates are carefully considered by Yelm City Council and City staff to ensure the proper maintenance and infrastructure needs are met, while keeping rates affordable.
Who approved the rate adjustments and when did they take affect?
The Yelm City Council and city staff worked during open public meetings to develop a sustainable funding plan in 2021. The water rate adjustment was approved by the Council on November 24, 2020 and became effective for the January 2021 billing cycle. Water rates will be re-evaluated in September of 2022.
Will consumption affect my bill, and what can I do to reduce my water consumption?
The City operates on a tiered usage rate, meaning the less you use, the less you pay. Community conservation efforts help keep utility rates down across the board. You can reduce consumption in your home by installing efficient fixtures, and performing consistent maintenance.
Does the city offer a reduced rate?
We offer a discounted rate for senior citizens, disabled community members and low income families. 2018 was the first year the city has implemented a 50 percent reduced base rate for those citizens and the city will continue to seek options to lower utility costs. A reduced rate application is available here.
How do I request a new water service?
You can submit an Application for Utility Service online or you can fill out and submit an application at City Hall. You will be prompted to enter a username and password.
How do I get my water turned back on if it is shut off, and how long will it take?
Please allow a minimum of 24 hours to connect new service. If your water has been shut off for non-payment, water service will typically be restored the same day if the past due balance is received by 3 p.m.